Privacy Policy

We only collect personal information that is essential to fulfill your orders and provide a seamless shopping experience.

• Identity & Contact Data: Your name, shipping address, billing address, email address, and phone number.
• Transaction Data: Details about the specific handicrafts you purchase, order history, and total billing amounts (inclusive of domestic GST or international duties).
• Technical & Browsing Data: Your IP address, browser type, time zone settings, operating system, and data on how you browse our storefront (collected via cookies and tracking pixels).

Note: We do not store your credit/debit card numbers or net banking credentials on our servers. All financial transactions are encrypted and processed through certified third-party payment gateways.

We process your personal information based on lawful business grounds, including:

• Fulfillment: To process your transactions, manage packaging timelines, and securely deliver your orders.
• Logistics Updates: To send automated SMS, WhatsApp, or email notifications regarding your package’s transit status.
• Customer Support: To resolve queries, handle domestic return requests (via reverse pickup), or process international convenience waivers.
• Security: To detect, investigate, and prevent fraudulent transactions or unauthorized website access.

We do not sell, rent, or trade your personal data to marketing companies. However, to successfully operate our D2C business, we securely share your information with trusted service providers:

• Logistics Aggregators & Couriers: We share your name, shipping address, and phone number with our direct shipping partner, alongside their partner carriers (e.g., Delhivery, Blue Dart, Aramex, DHL), to enable delivery, doorstep quality checks, and reverse pickups.
• Payment Processors: Your payment details are routed directly to secure, PCI-DSS-compliant payment gateways (such as Razorpay, Cashfree, or PayPal) to complete checkouts safely.
• E-commerce Infrastructure: Our hosting platforms store data on secured cloud servers to keep our website running.

Our website uses cookies to enhance your browsing experience. Cookies allow our platform to:

• Remember the items you add to your shopping cart.
• Analyze website traffic to improve our handicraft catalog layout.
• Remember your currency preference (e.g., INR for domestic or USD for international orders).

You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features on our website. You may also review or change your consent at any time using the cookie banner shown on your first visit.

• Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or to comply with statutory tax laws (such as maintaining accurate GST invoices for Indian authorities).
• Cross-Border Transfers: When you purchase from outside India, your data will be securely transferred and processed in India, where our administrative offices and workshop are located.

Depending on your geographical location, you have rights regarding your personal data. You may contact us at any time to:

• Access or Rectify: Request a copy of the personal data we hold about you or ask us to correct inaccurate shipping profiles.
• Erase: Request that we permanently delete your account data, provided there are no active transit orders or pending financial disputes linked to it.
• Opt-Out: Unsubscribe from our marketing and newsletter lists at any time by clicking the "Unsubscribe" link at the bottom of our emails.

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, please contact our Data Grievance Officer at:

Email: support@khatasinternational.com
Address: Ayyappa Society, Madhapur, Hyderabad, 500081, Telangana, India