Shipping & Returns
Thank you for bringing authentic Indian heritage into your home. Because international shipping involves complex cross-border logistics, customs duties, and fragile handling, we enforce the following policies for all international orders.
International Shipping & Delivery
Fulfillment: All global orders are fulfilled securely via our shipping partners using premium tracked international carriers.
Customs Duties & Taxes: Depending on your country’s regulations, your package may attract local import duties and VAT. All customs clearance fees, import taxes, and local duties are the sole responsibility of the buyer and must be paid to the courier at the time of delivery.
Strict International Return Policy
International return requests must be raised within 2 days of delivery by emailing support@khatasinternational.com.
Return Shipping Costs: The buyer is 100% responsible for booking, managing, and paying for tracked international return shipping back to our workshop in India. You must ensure the package is safely wrapped to survive cross-border transport.
Restocking Fee: All approved international returns are subject to a 25% restocking fee OR the actual cost of international return shipping incurred by the brand (whichever is higher). This will be deducted from your final product refund.
Exemptions: Custom-made, personalized, altered, or hygienic jewelry items (like earrings) cannot be returned or exchanged under any circumstances.
Unboxing Verification
Just like our domestic orders, any claim regarding items damaged during international transit requires a mandatory, uncut unboxing video starting from the sealed outer courier box.
Abandoned or Refused Shipments
If a shipment is rejected at the destination country’s customs doorstep (including unpaid duties or refused delivery), the buyer will not be eligible for a full refund. Any reverse shipping fees, courier penalties, or re-import customs duties charged back to the brand will be entirely deducted from your refund.